Apadana Hospital getting started in 1346, by the efforts and presence of country’s known medical professors, and it has been one of the centers providing medical and surgical services and other therapeutic measures over the past 50 years. Apadana hospital is ready to provide services now by including internal-surgical sections for men and women, the special ICU-CCU section, childbirth and gynecology section.
Apadana hospital’s goal:
The goal of Apadana private hospital is providing professional health care services by applying qualified therapeutic team, experienced staff with respecting rights and safety of the recipients, in order to improve quality and trying to provide the best level of services.
Perspective:
We are seeking to be leader in acquiring confidence and increasing patient satisfaction in country and region.
The charter of patient rights:
Members of society are committed to protecting and respecting human dignity. This is particularly important in times of illness. This charter is provided due to high human values based on Islamic and Iranian culture and also based on inherent dignity equality of all recipients of health care services and with the objective of maintain, upgrade and strengthening human relations between providers and recipients of health services.
Providing health services should be:
- Based on today’s knowledge
- Based on patient’s superior interests
- Based on honesty, fairness, courtesy and kindness
- As soon as possible and with respect for the patient’s time
- By considering variables such as language, age and gender of recipients services
- Be about distribution of health resources and based on justice and clinical priorities
- Be worthy of human dignity and with respect for the values, cultural and religious beliefs
- Without any discrimination, including ethnic, cultural, religious, and gender diseases
- Based on the foundations coordination of care ranging from prevention, diagnosis, treatment and rehabilitation
- Be along with provision of all basic and necessary welfare facilities and be away from the imposition of pain and suffering and unnecessary restrictions
- Pay special attention to the rights of vulnerable group people such as children, pregnant women, elderly, psychiatric patients, prisoners, physically and mentally disabled people who are unsupervised
- Taking place in essential and urgent care (EMS), regardless of funding. In the case of non-urgent (active) it should be based on defined criteria.
- In essential and urgent care (emergency) if providing appropriate services won’t be possible, it is necessary to provide the essential services and necessary explanations and also transferring field of patient into equipped unit.
- In stages of ending life where the patient condition is irreversible and death of the patient is imminent, his/her maintaining comfort should be provided, meaning of comfort is relaxation, reduction of pain, paying attention to psychological, social, spiritual and emotional needs and his family during dying. Moribund patients have right to be with someone who wants at the last moment of his life.
2. The information must be appropriately and adequately made available for patients
The content of information should include the following:
- All measures which have research nature
- Provisions of patient rights charter at the time of admission
- Providing necessary training for continuation of treatment
- The manner of access physicians and main members of the medical team during treatment
- Name, responsibility and professionals rank of the medical team members responsible for providing care, including doctors, nurses, students and professional relationship with each other
- Terms and predictable costs of hospital such as medical and non-medical services and regulations insurance and protection systems introduced at the time of admission
- Diagnostic and therapeutic procedures and the strengths and weaknesses of each method and its possible complications, diagnosis of prognosis and its complications and also all information influencing on decision-making process of patients.
The manner to provide information should be as follows:
– Information should be available to patient at the right time and with patient’s condition, including anxiety and pain and his personal characteristics such as language, education and his/her understanding ability, unless:
– Delay in treatment by providing above information will cause harm to patients. (In this case, information transferring should be done at the right time after necessary action)
– Patients refuse from this issue despite informing the right to receive information, which in this case patient’s willingness should be respected. Unless that the lack of informing patient, will put him/her or others at danger.
– Patients can access all information recorded in clinical surveys and receive its image and request correction of errors contained in it.
- The right to choose and decide freely of patients in receiving health services must be respected.
Selected range and decide is about the following matters:
– Choose physicians and clinics offering health services in framework of the regulations.
– Choose and survey a second doctor as consultant.
– Participating in any research, to ensure that his decision will have no effect on the continuity and the manner of health services.
– Acceptance or rejection of the proposed treatment after becoming aware of the potential side effects in acceptance or rejection, except in the case of suicide or refusal to treat someone else and put them in danger.
– Declare the patient’s point of view about the future medical care when patients have decision-making capacity and consider as a guide for medical procedures in the absence of capacity to making his decision with observing legal standards by health service providers and decision makers of patients’ alternatives.
Conditions for selecting and decision-making include the following matters:
– The patient choices and decisions should be free and informed based on adequate and comprehensive information.
– After providing information, sufficient and necessary time is given to patient to decide and choose.
- Providing health services should be based on respecting patient privacy (right to privacy) and observe the principle of confidentiality
– Observing the principle of confidentiality regarding all patient data is necessary except in cases where the law had been excepted them.
– In all phases of care ranging from diagnosis and treatment, the patient privacy must be respected, it is necessary to provide all necessary facilities to ensure patient privacy.
– Only patients and treatment groups and authorized persons by the patient and those who are considered allowable by law can have access to information.
– The patient has the right to be along with his/her trusted person during diagnostic procedures such as examinations. Accompanying one of the parents with child is the right of child at all stages. Unless it is contrary to medical necessities.
Access to an effective investigation complaints system is the patient right
– Every patient has the right to claim for the violation of their rights which is subjected to this charter. Without impairment in quality health service delivery she / he could complaint to the competent authorities.
– Patients have the right to be informed of the way of investigation and the outcome of their complaint.
– Damage caused by health service providers’ error must be compensated in shortest possible time after examining and proven in accordance with regulation.
((In implementing this charter if the patient lacks of capacity to make decisions, for any reason, applying all mentioned rights of patients in this charter will be under responsibilities of legal decision makers alternative. Of course, if alternative decision makers prevents the patient’s treatment unlike the doctor opinion, the doctor can appeal his/her decision by the competent authorities. If the patient has lack of capacity to make decisions, but he/she can make a rational decision in a part of process, his/her decision must be respected.))